Submissions are reviewed every 24 - 72 hours.
Submissions are anonymous, no personal information is sent.
Medication was given despite known allergy
Problem with the timing of the medication
Extra dose of medication was given
Incorrect drug was given
Medication was given by the incorrect dose
A dose of medication was missed
I did not understand why a medication was given
Other Medication issue
Equipment was not available when needed
Equipment was broken
Equipment was not used correctly
The equipment was the wrong equipment
Other Equipment Issue
Medical terminology was not explained so I could understand
A doctor changed the plan of care and other staff didn't know about it
I heard different plans about my treatment or my child’s treatment from different staff members.
After a shift change, new staff did not know important information about my care or my child’s care.
Staff did not work as a team here
Other Communication Issue
IV got blocked or leaked
Too many attempts to obtain blood sample
Steps of a procedure not being followed consistently every time (e.g. not always checking patient ID before giving medication,not always cleaning the skin before using a needle)
Test was done incorrectly or had to be repeated due to a mistake
Incorrect treatment or procedure
A planned test or procedure was not completed
(e.g. disorganized medical records, did not receive test results, planned meeting did not happen)
Other Unexpected Event
If you have questions or concerns, please contact Patient Relations at
(415) 353-1936 or email email@example.com